Terms & Conditions

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These Terms and Conditions apply to all services provided by Melanie Palmer, trading as Kipp and Pips.

1. Acceptance of Terms
   The purchase of any Kipp and Pips sleep consultation or programme constitutes acceptance of these Terms and Conditions.

2. Payment
   All services are prepaid in full at the time of booking. No services will be delivered until payment has been received.

3. Cancellations and Refunds (Client Initiated)
   For programmes that include an initial information gathering phase, the cancellation period is measured from the time the Client receives the initial programme materials, including blank sleep logs, questionnaires, or intake forms (the “Initial Phase Materials”).

• Cancellation prior to receipt of the Initial Phase Materials, or within 24 hours of receipt: a refund will be issued less an administration fee of up to 9% of the transaction value, to cover non refundable payment processing and website fees.

• Cancellation after 24 hours of receipt of the Initial Phase Materials: no refund.

Missed appointments, failure to engage with the programme, or significant lateness are treated as cancellations.

1. Exceptional Circumstances
   In exceptional circumstances resulting in cancellation within 24 hours, Melanie Palmer may, at her discretion and on a case by case basis, offer a rescheduled appointment within 14 days of the original booking. This is not guaranteed.

2. Cancellations by Melanie Palmer
   Melanie Palmer reserves the right to cancel consultations or programmes at short notice due to personal or unforeseen circumstances. In this event, the client will be offered a full refund or alternative dates if preferred.

3. Scope of Service and Responsibility
   Advice and support are based on information provided by the client and are offered as guidance only. Parents and carers remain fully responsible for all decisions relating to their child’s care and wellbeing.

4. No Guarantee of Outcome
   Sleep progress varies by child and by consistency of implementation. While advice is given to the best of professional ability, experience, and training, no guarantees are made regarding specific outcomes, and no liability is accepted where desired results are not achieved.

5. Medical Disclaimer
   Sleep coaching services do not replace medical advice. Any medical concerns should be discussed with a GP or qualified healthcare professional.

6. Eligibility to Proceed
   If a child has an underlying health condition that has not been disclosed, or if the child is under 5 months of age and this has not been explicitly stated at the time of booking, Melanie Palmer reserves the right not to proceed. In these cases, a full refund will be issued.

7. Communication and Availability
   Melanie Palmer is contactable between 9am and 5pm, Monday to Friday. Responses will be provided as soon as reasonably possible, taking into account personal circumstances and holidays. Support is limited to the duration and communication channels outlined in the purchased service.

8. Intellectual Property
   All sleep plans, written advice, and materials remain the intellectual property of Melanie Palmer, trading as Kipp and Pips, and may not be shared, copied, or provided to any third party without written permission.

9. Right to Cease Support
   Melanie Palmer reserves the right to cease the provision of services in exceptional circumstances, including but not limited to abuse, harassment, or inappropriate behaviour towards any member of the Kipp and Pips team.

10. Changes to Terms
    Melanie Palmer reserves the right to amend these Terms and Conditions at any time. The version in force at the time of booking will apply.

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